Terms & Conditions

Welcome to our transportation services. Please read these terms and conditions carefully before using our services. By using our services, you agree to these terms and conditions.

Service Description

Our transportation services provide delivery of goods to customers in Europe. Our transportation services are subject to availability and we reserve the right to refuse service to anyone at any time.

Order Acceptance and Delivery

Orders placed with us are subject to our acceptance. We will make every effort to deliver your order within the time frame specified. However, we cannot guarantee delivery times and are not responsible for any delays caused by events outside of our control.

Customer Responsibility

It is the customer's responsibility to provide accurate and complete information when placing an order, including the delivery address and contact details. We will not be held responsible for any errors or delays caused by inaccurate information provided by the customer.

Payment

Payment for transportation services must be made at the time of ordering. We accept all major credit cards and debit cards. All transactions are processed securely through our payment gateway.

Cancellation and Refund Policy

Customers may cancel an order at any time before the transportation service has been initiated. If you cancel your order after the transportation service has been initiated, we reserve the right to charge a cancellation fee. Refunds will be processed within 10 business days of the cancellation request.

Limitation of Liability

Our liability for any loss or damage arising from the use of our transportation services is limited to the cost of the transportation service provided. We will not be held liable for any indirect or consequential loss or damage arising from the use of our services.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Lithuania law and any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Lithuania.

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. By continuing to use our services, you agree to be bound by the updated or modified terms and conditions.

Additional Clause Regarding CMR Convention and Responsibilities

CMR Convention

Our transportation services are subject to the provisions of the CMR Convention. The CMR Convention sets out the rights and obligations of the parties involved in international road transportation, including the carrier, the sender, and the recipient of the goods.

Carrier's Responsibilities

As the carrier, we are responsible for the safe transportation of your goods from the place of pickup to the place of delivery. We will take all necessary measures to ensure that your goods are transported in accordance with the CMR Convention and our standard operating procedures.

Sender's Responsibilities

As the sender, it is your responsibility to ensure that your goods are properly packed and labeled for transportation. You must also provide accurate and complete information about the goods being transported, including their weight, dimensions, and value.

Recipient's Responsibilities

As the recipient, it is your responsibility to inspect the goods upon delivery and report any damages or shortages to us within 24 hours of receipt of the goods. Failure to report damages or shortages within this time frame may result in the rejection of any claims for compensation.

Liability for Loss or Damage

In the event of loss or damage to the goods during transportation, we will be liable for compensation in accordance with the CMR Convention, subject to the limitations and exclusions set out in the Convention. The amount of compensation will be calculated based on the weight of the goods and the current rate of compensation under the Convention.

Exclusions of Liability

We will not be liable for any loss or damage arising from events outside of our control, including but not limited to acts of God, wars, strikes, or natural disasters. We will also not be liable for any indirect or consequential loss or damage, including but not limited to loss of profits, business interruption, or loss of data.

Insurance

We recommend that you take out insurance for your goods prior to transportation. Our liability for loss or damage to your goods is limited to the compensation provided for under the CMR Convention and may not be sufficient to cover the full value of your goods.

Governing Law and Jurisdiction

Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of [insert jurisdiction] and will be governed by the laws of [insert governing law].

If you have any questions or concerns about these terms and conditions, please contact us at info@vestextransport.com.